To file a complaint, you can do so by sending an email to atenciondereclamos@towerbank.com, contacting us at our Customer Service lines 800-6900 / 269-6900, or visiting one of our Branches.

The information required to receive an International Transfer would be as follows:

• Bank: TOWERBANK INTERNATIONAL INC.

• Swift Code: TOWEPAPA

• Address: Calle 50 y Calle Elvira Méndez - Tower Financial Center

• Phone: (507) 269-6900

Open PDF file here

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Did you know that you can send and receive money quickly, safely, and flexibly with ACH Xpress and Towerbank? Here's how this service works, allowing you to send and receive transfers to and from financial institutions in Panama immediately.

With this new payment system, you can make fund transfers to savings or checking accounts, with a maximum amount of $1,000.00 per transfer.

Available banks: BAC International Bank, Banco Aliado, Banco LAFISE, Banco Nacional de Panamá, Banco Pichincha, Banisi, BCT Bank, Canal Bank, Metrobank, Multibank, Scotiabank, St. Georges Bank, Unibank.

If you have any questions, please contact our Executives through our digital channels.

Did you know that with the embedded Soft Token in your Towerbank Banking app, you can perform quick and easy transfers from both your computer and mobile device? In this video, we’ll show you how to make a transfer and enter the security PIN in an instant.

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Step 1: Access your TowerOnline online banking from your computer.

Step 2: Start by selecting “Transfer” from the main menu. Then click on “To beneficiaries at other local banks” and choose a product (in this case, “To a beneficiary”).

Step 3: Enter the amount you want to send to your beneficiary. Next, input the token provided by the Towerbank Banking app.

Step 4: Open the Towerbank Banking app on your mobile device. In the bottom menu, select “More,” then choose “Soft Token.” Press the “Show Token” button and enter your security PIN. Take note of the displayed Soft Token.

Step 5: Return to your computer and input the Soft Token received from the Towerbank Banking app. Your transaction is now complete!

If you haven’t yet set up the embedded Soft Token, follow these steps:

For Individuals:

1. Open your Towerbank Banking app, click “More” (bottom menu), then select “Soft Token” and request one.
2. Read and accept the Terms and Conditions.
3. You’ll be asked to enter the temporary PIN we provide. Avoid modifying the “Alias,” and optionally set an additional PIN.
4. Congratulations! You now have the Soft Token embedded in your Towerbank Banking app.

For Businesses:

1. First, make sure you have the Entrust app installed on your mobile phone.
2. Log in to your Towerbank Banking account from your computer. If you have both personal and business user accounts, use your personal account. If you only have a business account, log in with that user.
3. From the main menu, go to “Manage,” and then select “Soft Token Request.”
4. Read and accept the terms presented. After accepting the terms, you’ll see two options: “New Request” and “Start.” Click on “New Request.”
5. You’ll be prompted to enter the temporary PIN provided to you.‍
6. You’ll receive an email (please check both your inbox and spam folder). Open the email on your mobile device. Click the link in the email that says “Click here to activate the Soft Token.” This will take you to the Entrust app. Set an additional mandatory PIN within the Entrust app.‍
7. Congratulations! Your Soft Token is now embedded in your Towerbank Banking app.

Feel free to reach out if you need further assistance or have any other questions! 🌟

At Towerbank, we want you to get the most out of your Online Banking, so we offer you this video tutorial that will explain step by step how to reset your password, so you should click HERE.

Yes, you can open an account with us from abroad. Please contact us to schedule a virtual appointment.

To reactivate your account, you will need to contact your Account Executive and make a deposit or withdrawal at the time of reactivation. To prevent your account from being inactive, you should make at least one transaction every 6 months.

It should be sent before 1:30 p.m. on a business day. If the transfer is made on a weekend or holiday, it will be processed on the next business day.

In case of losing your card, please contact us 800-6900 if you are in Panama, and if you are abroad, call (+507) 269-6900.

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The Debit Visa has an annual fee of $26.75. The Online Banking and the Token have an annual fee of $10.70, and the Online Banking consultation is free.

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