Frequently Asked Questions
To file a complaint, you can do so by sending an email to atenciondereclamos@towerbank.com, contacting us at our Customer Service lines 800-6900 / 269-6900, or visiting one of our Branches.
The information required to receive an International Transfer would be as follows:
• Bank: TOWERBANK INTERNATIONAL INC.
• Swift Code: TOWEPAPA
• Address: Calle 50 y Calle Elvira Méndez - Tower Financial Center
• Phone: (507) 269-6900
Did you know that you can send and receive money quickly, safely, and flexibly with ACH Xpress and Towerbank? Here's how this service works, allowing you to send and receive transfers to and from financial institutions in Panama immediately.
With this new payment system, you can make fund transfers to savings or checking accounts, with a maximum amount of $1,000.00 per transfer.
Available banks: BAC International Bank, Banco Aliado, Banco LAFISE, Banco Nacional de Panamá, Banco Pichincha, Banisi, BCT Bank, Canal Bank, Metrobank, Multibank, Scotiabank, St. Georges Bank, Unibank.
If you have any questions, please contact our Executives through our digital channels.
Did you know that with the embedded Soft Token in your Towerbank Banking app, you can perform quick and easy transfers from both your computer and mobile device? In this video, we’ll show you how to make a transfer and enter the security PIN in an instant.
Step 1: Access your TowerOnline online banking from your computer.
Step 2: Start by selecting “Transfer” from the main menu. Then click on “To beneficiaries at other local banks” and choose a product (in this case, “To a beneficiary”).
Step 3: Enter the amount you want to send to your beneficiary. Next, input the token provided by the Towerbank Banking app.
Step 4: Open the Towerbank Banking app on your mobile device. In the bottom menu, select “More,” then choose “Soft Token.” Press the “Show Token” button and enter your security PIN. Take note of the displayed Soft Token.
Step 5: Return to your computer and input the Soft Token received from the Towerbank Banking app. Your transaction is now complete!
If you haven’t yet set up the embedded Soft Token, follow these steps:
For Individuals:
For Businesses:
Feel free to reach out if you need further assistance or have any other questions! 🌟
At Towerbank, we want you to get the most out of your Online Banking, so we offer you this video tutorial that will explain step by step how to reset your password, so you should click HERE.
In case of losing your card, please contact us 800-6900 if you are in Panama, and if you are abroad, call (+507) 269-6900.
To reactivate your account, you will need to contact your Account Executive and make a deposit or withdrawal at the time of reactivation. To prevent your account from being inactive, you should make at least one transaction every 6 months.
Yes, you can open an account with us from abroad. Please contact us to schedule a virtual appointment.
It should be sent before 1:30 p.m. on a business day. If the transfer is made on a weekend or holiday, it will be processed on the next business day.
The Debit Visa has an annual fee of $26.75. The Online Banking and the Token have an annual fee of $10.70, and the Online Banking consultation is free.
No, the limit is the availability of funds in your account.
Yes, the Online Banking Administrator can make the request to your Account Officer.
Yes, you can.
Send a message through the contact icon to your Account Officer or call us immediately.
Yes, you can open your Crypto Friendly account. Please contact us to get started – it's easy and fast!
You will need to maintain a minimum balance of $50. The annual cost of the security Token for transactions in your Online Banking is $10.70. The annual cost of the Debit Visa is $26.75. Using the Debit Visa card to purchase cryptocurrencies is also free.
Yes, you can convert Fiat to Crypto and vice versa. The price is determined by the market value of the StableCoin at that time, plus a 2% commission. If you wish to use the conversion service, please contact us via email and WhatsApp or directly with your Account Executive.
We require the wallet address to confirm your crypto financial profile. It also allows us to more easily identify any cryptocurrency transactions you make with the bank.
If you have cryptocurrencies on any Exchange, we require you to provide us with your Deposit Address.
From the functionality of Investment Product, users can access a variety of services:
This product is available exclusively through TowerOnline (from the website) and can be used by both individuals and companies.
If you want to view the document in PDF, give HERE.
Step by Step to Manage Your Online Banking Investments
1. Select “My Products”
2. Access the Menu
2.1 View Detail
2.2 Edit Alias
2.3 Add/Remove from Favorites
2.4 Assign to a Group
3. Select “View Details”
4. See details of the Investment: Fixed-income securities
5. See investment details: Equity securities
6. View Investment Detail: Stock Movements
In this functionality, you can make different filters to obtain the movements, located at the top of the work desk, the filters are as follows:
7. View Investment Detail: Economic Rights
In this functionality, you can make different filters to obtain the movements, located at the top of the work desk, the filters are as follows:
The minimum balance for a natural person is $500, and for a legal entity, it is $1,000.
The minimum amount to establish an investment portfolio is $2,500.
No matter your level of previous experience, our team is available to answer questions and suggest assets according to your profile and the transactions you carry out.
Securities custody is through EUROCLEAR and Latin Clear.
Yes, you can make the transfer to your portfolio with Tower Securities.
While it is highly recommended to have an online store, with TowerPay, you can engage in eCommerce without one, using payment links and QR codes that you can send to your customers through messages, email, and social media.
EThere is an implementation cost depending on the TowerPay solution you choose, and each transaction we process has a percentage commission cost and a fixed cost. You will receive all these details when you request a business proposal. Additionally, both national and foreign companies can affiliate with TowerPay.
TowerPay includes a bank account; you will receive the money from your sales directly into your Towerbank account at noon on the following day.
Yes, with TowerPay, your online store or eCommerce solutions can sell anywhere in the world.
You can get in touch with Towerbank's eCommerce Department through any of our customer service channels, or if you prefer, directly at 269-6900 ext 1209.
Our team is available to answer your questions and provide the assistance you need.
Our team is available to answer your questions and provide the assistance you need.
Find a Towerbank branch near you.
View on map
Phone: (507) 800-6900/269-6900
View on map
Phone: (507) 800-6900/269-6900
View on map
Phone: (507) 800-6900/269-6900
View on map
Phone: (507) 800-6900/269-6900
View on map
Phone: (507) 800-6900/269-6900